The Client: Oshkosh Corporation builds specialty trucks, military vehicles, truck bodies, airport fire apparatus, and access equipment.  Oshkosh Defense, one of the corporation’s four business groups, acts as the sole supplier of medium and heavy tactical trucks to the U.S. Army and Marines.  Founded in 1917, they are a global organization with over $6 billion in annual revenue.

The Challenge: Oshkosh Defense continued the next phase of a JDE World to E1 9.2 upgrade for their Whole Goods segment after partnering with iLearnERP to successfully train users for the Aftermarket segment JDE upgrade. Both implementations featured a next generation learning tool: the tts performance suite by tts digital adoption solutions as a replacement for Oracle User Productivity Kit (UPK). Oshkosh Defense Subject-Matter Experts (SMEs) used the tts performance suite to develop training content for end-users to learn business processes, differences between World and E1 9.2, basic navigation, tools release features, and daily functional tasks.

The Solution: iLearnERP partnered with Oshkosh Defense to develop and deliver a comprehensive SME and end-user training program. iLearnERP taught SMEs how to use the tts performance suite to record system processes and functional click-step tasks. Recordings were built using best-practice learning content and repeatable standards to create SCORM 1.2 packages that were then posted to the online tts eLearning portal and published in Workday Learning, so end-users could be assigned role-specific training. Workflow option in the tts performance suite enabled content developers to manage and track entire courses and individual topics through the development lifecycle, from unrecorded to approved to fully published states. 

• Approximately 450 topics were released to the online tts eLearning site where end-users could access training content in the form of click-through videos, training guides, and quick-reference documents.

• The iLearnERP training program integrated with Oshkosh Defense’s business change and Organization Change Management (OCM) communications’ plan to empower Oshkosh Defense trainers to deliver live training sessions and leverage tts content to prepare approximately 1,200 Whole Goods’ end-users for Go Live.

• iLearnERP’s training program included performing audience and impact analysis for job roles and JDE tasks, developing training outlines integrating Whole Goods and Aftermarket content, designing course curricula with role, course, and topic definitions, creating and managing project plans for tts content development and training delivery milestones, and defining live and remote training delivery calendars.