The Client: W.L. Gore & Associates creates innovative, technology-driven solutions making products from the most advanced medical devices, to high-performance copper, to optical signal transmission products, to high-performance GORE-TEX® fabrics. They are a growing company with 50-plus years of experience in the industry, and their annual sales top $3 billion.

The Problem: W.L. Gore contracted iLearnERP to create custom upgrade training solutions with a blended learning approach to meet the needs of their global and varied audience. The upgrade required training due to the significant change in user interface with the tools release and optimization features that users can leverage in day-to-day functions.

The Solution: The upgrade curriculum included live training, video recordings, webinar sessions and a variety of documentation. Video content UPKs were also created to support video content and provide ‘click-through’ opportunities for practice. Additional practice exercises were created for use in a Sandbox environment, along with a QRC (Quick Reference Card) and a ‘how-to’ screen shot documentation and FAQ (Frequently Asked Questions). Instructor guides that accompany documentation and videos were also provided for internal Gore trainers. The total solution can be grouped by target audience to meet the needs and level of detail appropriate for each group including the casual user, standard user, and super user, and can also be used in the future by new JD Edwards EnterpriseOne users.