This is the third and final blog in our series on digital adoption solutions. We’ve covered what digital adoption solutions are (see Part One) and why they are so important for organizations who are seeking ways to optimize their operations and enhance employee productivity (see Part Two). iLearn’s path to digital adoption includes five steps:1. Digital Adoption Platform Selection
Well help you explore various DAP providers in the market and platforms that offer features like interactive guidance, in-app support, analytics, and customization options. Our checklists will help you more easily consider factors such as user-friendliness, scalability, and integration capabilities with your existing systems. We’ll also work with you to assess your organization’s specific needs and pain points and identify areas where employees struggle with adopting new digital tools, such as complex software interfaces or frequent updates. Understanding these challenges is crucial for selecting a DAP that aligns with your goals. We’ll then help set up demos so that you can more easily see and compare the features and functionality of different DAPs to determine which best addresses your organization’s requirements, such as the ease of authoring guides, compatibility with multiple devices and platforms, and the ability to provide personalized user experiences.
2. Benchmarks and ROI Planning
During the second phase of the process we’ll assist you with looking at what your current training and adoption projects are in order to help more clearly define the goals and objectives of using a DAP and any training programs that will accompany the tool. An assessment of the current state of employee skills and knowledge in the areas targeted for training will help serve as a benchmark against which you can measure the effectiveness of digital adoption at your company. We’ll also help you review support and ticketing areas to better target solutions for employees that will help bring that cost and time down, as well as identify areas of high employee turnover or trouble spots in data in your current applications. We know IT leaders often find it difficult to communicate the value of digital adoption solutions to their organization as they are an additive layer to existing technology spend. We’ll help you estimate the potential return on investment for the training program to ensure that you can demonstrate improved productivity and organizational success.
3. DAP Roadmap
Next, a digital adoption platform roadmap will help you identify roles and audiences for the first deployment of your new digital solution. We’ll begin with your organization’s current digital landscape and help you move forward by assessing existing content starting points, pain points, and a review of external content options and needs. We’ll define clear goals and objectives for implementing the digital adoption platform to improve user onboarding, increase adoption rates, reduce support costs and enhance overall productivity. A review of all verticals and areas of business to get a count of the course development needed that includes the number of content or outputs is also a necessity at this point to project overall spend and ensure proper resource allocation and planning.
4. Develop Content
As a full service digital adoption solution company we can work with your SME’s to develop content, or provide training for your users to develop content in order to maximize the success of your digital adoption initiative. We’ll ensure that your employees have access to standardized resources such as tutorials, documentation, and responsive customer support to facilitate their learning and usage of the platform. We’ll also apply best practices, testing for all output modes, and a tracking workflow.
5. Deploy and Maintain
We’ll be with you through deployment and to monitor key metrics related to digital adoption, such as user engagement, task completion rates, and time to proficiency. Over time, analytics provided by the DAP can be utilized to gain insights into user behavior and areas for improvement. With this feedback we can help implement iterative optimizations to enhance the effectiveness of the platform over time. As your organization grows and evolves, you may consider expanding the use of the DAP to different departments or business units, and explore opportunities to integrate additional digital tools into the platform. We can continue to proceed with you here to seek feedback from users to ensure ongoing alignment with organizational goals.
iLearn’s path to DAP helps organizations successfully navigate the journey towards digital transformation and empower their workforce to thrive in the digital age. Contact us today!
